Service

Everything that requires action — from EN-SCAN or from you. Submit a single request and we'll triage from there.

Diagnose, repair, calibrate

Pricing is shown for reference; final invoices come from EN-SCAN after we review your request.
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Troubleshooting

Phone and email support — first line of response.
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Diagnostics

2-hour bench evaluation. Starting point for any repair.
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Repair

Ship your unit to EN-SCAN. We diagnose, return, and bill back for parts and shipping.
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Calibration

Tiered by turnaround speed, not complexity.
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Swap / Loaner

Loaner unit available with an active service agreement or extended warranty.
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Warranty

1-year standard on all units. Extended warranty available. Excludes PID lamp, scrubber, and drop / neglect damage.
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Custom method development

We build or download a custom GC method file for you.

Keep your instrument running

Consumables and accessories ship within 1 week — our standing commitment, not a marketing claim.
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Sparge bottle kit

10 disposable sparge bottles + 1 EN-SCAN sparge bottle.
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Soil sampling kit

Soil sampler ×10, methanol in 20 ml vials ×10, 40 ml water ×2, syringes, balance, chem wipes, and disposables.
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Water sampling kit

1 ml + 5 ml syringes, Luer-lock connector, 30 ml methanol VOA vial, 40 ml water, and disposables.
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Refill kit

Sparge disposables ×10, soil samplers ×10, methanol vials ×10, 40 ml water ×2.
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Accessories

À-la-carte: scrubber, PID lamp, QuickConnect attachments, PEEK tubing, charger, battery, carbon trap, tool kit, and more.
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Fleet management

Per-unit fleet program. Requires a fleet management service agreement.

Rent a Labrador HH-GC

Month-to-month rentals available. We'll confirm eligibility after you submit a request — no need to be a current customer.

Service agreements

Service Agreement, Extended Warranty, Rental, and Fleet Management agreements are sent on request — we'll include the right one when you open a service request.
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