scheduleEmail response ≤ 48 hours
callPhone: Mon–Fri · 8 am–5 pm CT
local_shippingConsumables ship within 1 week
Service
Everything that requires action — from EN-SCAN or from you. Submit a single request and we'll triage from there.
Diagnose, repair, calibrate
Pricing is shown for reference; final invoices come from EN-SCAN after we review your request.
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Troubleshooting
Phone and email support — first line of response.
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Diagnostics
2-hour bench evaluation. Starting point for any repair.
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Repair
Ship your unit to EN-SCAN. We diagnose, return, and bill back for parts and shipping.
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Calibration
Tiered by turnaround speed, not complexity.
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Swap / Loaner
Loaner unit available with an active service agreement or extended warranty.
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Warranty
1-year standard on all units. Extended warranty available. Excludes PID lamp, scrubber, and drop / neglect damage.
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Custom method development
We build or download a custom GC method file for you.
Keep your instrument running
Consumables and accessories ship within 1 week — our standing commitment, not a marketing claim.
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Sparge bottle kit
10 disposable sparge bottles + 1 EN-SCAN sparge bottle.
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Soil sampling kit
Soil sampler ×10, methanol in 20 ml vials ×10, 40 ml water ×2, syringes, balance, chem wipes, and disposables.
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Water sampling kit
1 ml + 5 ml syringes, Luer-lock connector, 30 ml methanol VOA vial, 40 ml water, and disposables.
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Refill kit
Sparge disposables ×10, soil samplers ×10, methanol vials ×10, 40 ml water ×2.
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Accessories
À-la-carte: scrubber, PID lamp, QuickConnect attachments, PEEK tubing, charger, battery, carbon trap, tool kit, and more.
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Fleet management
Per-unit fleet program. Requires a fleet management service agreement.
Service agreements
Service Agreement, Extended Warranty, Rental, and Fleet Management agreements are sent on request — we'll include the right one when you open a service request.